Interior Designers – How Is Your Client Service?
One of the biggest challenges for most interior designers is keeping up with all of the moving parts of the business, and often, client service is an afterthought.
This is extremely challenging if you work alone because you are responsible for every single detail in your business including sales, marketing, designing, coordinating, accounting, filing, communicating, opening the mail, managing your time, expediting, meeting with clients, subs and vendors, researching, shopping, drawing, etc. Are you tired just thinking about it?
What happens for most of us is that we either work ridiculous hours, or we let some things fall through the cracks. What does that do for your brand and your reputation? It can easily destroy all of the hard work you’ve invested into your business if your clients or vendors know that you don’t follow up on details.
One of the most important parts of client service is finding out what your clients want, how they want it and then giving it to them. How would your clients rate you? Have you asked them?
If you haven’t asked your clients, this could be one of the best ways to get back in touch with clients that are taking a break or haven’t done anything with you for awhile, and it could actually help you build your relationship and lead to more business. If you’re not that busy right now, this could be the most important thing you can do to get your clients working with you again.
Here are a few questions to think about and ask your clients (don’t forget to ask your subs and vendors, too. They are really clients, too.)
How would you rate my client service?
- How well do I communicate with you?
- How would you like to see either one improve?
- How would you rate my dependability?
- How would you rate my integrity?
- How would you rate my communication skills?
- What do you like best about my services?
- What do you like least about my services?
- What is the likelihood that you would recommend me to your friends or other people?
If you have the courage to call your clients and schedule one-on-one appointments to review this, you will be amazed at what it will do for your business.
Think about adding one client call to your list every single day to schedule a conversation. Guess what, this is really marketing, so if you get a client from this, would you please let me know?
We’d love to hear your thoughts, and if you liked this post, please share it with your friends (viral marketing).
Don’t forget! Just comment on this post, request a free copy of Internet Strategies for Interior Designers (I’ll be publishing it by the end of April) and ask your biggest question about Internet marketing for interior designers.
Related posts:
- Affluent Client Psychology – Tips for Interior Designers
- Interior Designers – Build Your Brand
- Interior Designers – Relationship Mistakes Can Kill Your Business
- Top 10 Ways To Create Happy Interior Design Client Relationships And Avoid Disasters
- Interior Designers – Are Your Clients Happily Paying Your Hourly Fees?
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