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Top 10 Ways to Create Happy Client Relationships and Prevent Disasters

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We are very excited to announce that Gail recently started guest blogging for Decorati! Here are her first two posts for you to check out – be sure to post your comments. Nice work Gail!

Top 10 Ways to Create Happy Client Relationships and Prevent Disasters- Part 1

Top 10 Ways to Create Happy Client Relationships and Prevent Disasters-Part 2

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  • rosalindacpegnato

    When you say that you charge “portal to portal” how does this way of chargiing apply when your are doing client calls “out of state”? I am from Chicago and I have an executive client in Ohio who travels extensively for his business. He claims that he does not bill his travel time, so therefore, I should not as well. What are your thoughts on this? I feel like I'm missing out on “billable hours” if I just worked on projects in my own office. Your thoughts please.

  • http://www.designsuccessu.com Gail Doby

    Portal-to-portal means from your door and back to your door. I have used that for local work. I don't know how you charge, but if he doesn't want to pay for your travel and you are going out of state to work, you need to at least charge a day rate to cover your expenses for the trip if you bill by the hour. These days, with gasoline and your time plus wear and tear on the car, you can't afford not to charge for your travel. When I travel, I do charge for travel expenses and for my time. It depends on the client, but that time is dedicated to his project. I'd think about a per diem for just that. Does he own his own business, or does he work for a corporation?

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